Refund policy

Order Cancellations

You may request to cancel your order any time before it ships by contacting us. Cancellation requests are reviewed within 3 business days. Please note that some items cannot be cancelled once processing has begun. If an item can't be fulfilled because it is out of stock, we will cancel and fully refund that item.

Returns and Refunds

Return and refund requests must be made within 25 days of delivery.

Damaged, defective or incorrect items

If your order arrives damaged, broken, defective, significantly different from its description, or with missing or wrong parts, please contact us within 25 days of delivery and include clear photos or video showing the problem. We review every request within 3 business days. Once approved:

  • If the item needs to be returned, we'll email you a prepaid return label within 3 business days, and your refund is issued once the return shows in transit. Please ship the return within 15 days of receiving the label; returns sent after that may not be eligible for a refund.
  • If the item doesn't need to be returned, your refund is issued within 3 business days.
  • If you'd prefer a replacement, it will ship within 5 business days of approval, subject to availability.

Change-of-mind returns

Returns of items that are not damaged or defective are reviewed case by case, and some items cannot be returned. Please contact us before sending anything back. When a return is accepted, the item must be unused and in its original packaging, return shipping is the customer's responsibility, and a restocking fee of up to 35% of the order total may apply.

Packages lost or returned in transit

If tracking shows your package was destroyed or returned to the sender before it reached you, we'll issue a refund within 3 business days of your request, or reship your order within 5 business days if you prefer.

This does not apply to packages returned because of an incorrect address entered at checkout or because the delivery was refused.

Refund timing

Approved refunds are issued to your original payment method. Depending on your bank or card issuer, it may take a few additional business days for the credit to appear on your statement.

Questions? Contact us with your order number and we'll be glad to help.