Shipping policy

Shipping

Orders are shipped directly from our trusted suppliers' warehouses. Processing and delivery times vary by item and supplier. Once your order ships, you'll receive an email with your tracking number so you can follow your package every step of the way.

Large items such as gazebos, greenhouses, sheds and furniture may ship in multiple boxes or by freight carrier, and boxes may arrive on different days.

Freight (LTL) deliveries

Some large or heavy items ship by LTL (less-than-truckload) freight instead of standard parcel service. The freight carrier typically contacts you to schedule a delivery appointment, and delivery is usually curbside or to the end of your driveway. Someone may need to be present to sign for the shipment.

Please inspect your shipment before signing. Count the boxes and check them for damage. If anything is damaged or missing, note it on the delivery receipt before you sign and take photos. This is the best evidence for a damage claim and helps us resolve it quickly.

Please contact us before refusing a delivery. Shipments refused without contacting us first may not be eligible for a refund.

Tracking issues and delays

• Invalid tracking number: If your tracking number doesn't work and a corrected one isn't provided within 4 business days, we will refund your order.
• No tracking updates (parcel orders): If tracking shows no movement for more than 7 business days after the shipping label is created, you may request a refund, which will be processed within 3 business days.
• Freight orders: If a freight order isn't picked up by the carrier within 5 business days of being marked shipped, or tracking shows no movement for 10 consecutive business days, you may request a refund or reshipment, which will be processed within 3 business days.
• Late delivery: If your package is 10 or more days past its estimated delivery date with no valid tracking update, you may request a refund, which will be processed within 3 business days.

These timelines may not apply during holidays, severe weather or other events outside our control. In those situations, please reach out and we will work with you on a resolution, usually within two weeks.

Address corrections

Please double-check your shipping address at checkout. If you notice a mistake, contact us right away and we'll do our best to update it before the order ships. Corrections can't be guaranteed once an order is in transit, and packages delivered to an incorrect address provided at checkout are the customer's responsibility.